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PM Quest

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Phase 1 Review (Mindset & People)

Core Focus: Phase 1 establishes the foundational project management principles and covers the People domain (worth 42% of the PMP exam).

🔑 Chapter 1: The PMP Mindset & Principles

The PMP exam is a test of your situational judgment. You must act as a Servant Leader who processes issues logically:

Acknowledge / Listen ➔ Analyze / Investigate ➔ Act / Propose

12 PMBOK Principles Cheat Sheet

  1. Stewardship: Be diligent, respectful, and caring.
  2. Team: Build a collaborative and psychologically safe environment.
  3. Stakeholders: Engage stakeholders proactively to ensure value delivery.
  4. Value: Focus on outcomes and benefits, not just outputs.
  5. Systems Thinking: Recognize and respond to system interactions.
  6. Leadership: Motivate, influence, and mentor team members.
  7. Tailoring: Adapt the methodology based on context and complexity.
  8. Quality: Ensure processes and deliverables meet requirements.
  9. Complexity: Address ambiguity, systems, and human behavior.
  10. Risk: Maximize opportunities and minimize threats.
  11. Adaptability & Resilience: Pivot when needed to maintain focus on value.
  12. Change: Enable the transition to the future state.

👥 Chapter 2: The People Domain

🤝 Servant Leadership

  • ** স্ট্যান্ডার্ড**: Agile projects require the PM to serve the team by removing blockers and empowering self-organization.
  • The 7 Traits: Humility, Listening, Value in People, Trustworthiness, Caring, Accountability, Followers First.

📈 Tuckman Model of Team Development

  1. Forming: Directing style. Set expectations, define roles.
  2. Storming: Coaching style. Resolve conflicts, clarify responsibilities.
  3. Norming: Supporting style. Standardize processes, build trust.
  4. Performing: Delegating style. Step back and empower the team.
  5. Adjourning: Close and transition team members.

🛠️ Conflict Resolution (PMI Preference Order)

  1. Collaborate / Problem Solve (Win-Win) 🥇 - Solve root cause.
  2. Compromise / Reconcile (Lose-Lose) 🥈 - Meet in the middle.
  3. Smooth / Accommodate (Temporary) 🥉 - Focus on agreement.
  4. Withdraw / Avoid (No resolution) ⚠️ - Cooling off period.
  5. Force / Direct (Win-Lose) ❌ - Emergency only.

🎓 Phase 1 PMP Mindset Rules

  1. Always Analyze First: When a problem arises, never react immediately. Listen to stakeholders, ask questions, find the root cause, and then propose solutions.
  2. PM Owns the Issues: Resolve conflicts and technical differences within the team. Do not escalate to sponsors or HR unless budget is at risk or it's outside your boundary.
  3. Stakeholder Registry: Everyone is a stakeholder. Update the register iteratively.
  4. Emphasize Team Collaboration: Make decisions with the team, as they are the technical experts.